Unfortunately, due jest to the player’s lack of response owo the team’s inquiries, the complaint could not be investigated further and państwa subsequently rejected. The player from Italy was facing challenges with withdrawing his winnings amounting jest to 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based pan VIP status. However, the player did not respond to our messages, leading us jest to reject the complaint.
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- This delay could have been due owo unfinished KYC verification or a high volume of withdrawal requests.
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- The player from Florida had requested a withdrawal prior owo submitting this complaint.
Despite being KYC verified and reaching out to customer support, he received istotnie help or resolution, which led to frustration and plans jest to boycott the casino. The Complaints Team was unable owo investigate further as the player did not respond to requests for additional information, resulting in the rejection of the complaint. The player asserted that he only used one account and made prior deposits. The casino’s actions were deemed appropriate as they followed their strict policy on multiple account usage. The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal.
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